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Head of Support

Company: VirtualVocations
Location: Warren
Posted on: November 1, 2024

Job Description:

A company is looking for a Head of Support to lead and enhance their support function for a growing community of creatives.



Key Responsibilities

Set and achieve clear goals regarding service level agreements (SLA) based on customer tiers
Optimize the use of Zendesk and other tools to improve efficiency and productivity
Collaborate with the product team to translate customer feedback into actionable updates and manage projects from start to finish



Required Qualifications

Previous experience in a support function within a hyper-growth organization
Deep experience implementing and customizing Zendesk for operational excellence
Strong project management skills with a bias towards action
Experience in building and managing a diverse, high-performing team
Some level of programming skills is a plus

Keywords: VirtualVocations, Waterford , Head of Support, Other , Warren, Michigan

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